Frequently Asked Questions
About us
Yes, we have full liability insurance for all of our products.
We deliver to the entire Charleston County area, along with some parts of Dorchester and Berkeley County Counties. If your event is outside of our delivery area you can still give us a call at (833) 268-6239 to see if we will be able to deliver. Sometimes, based on the day or how many orders we have going out, we might be able to go out further than usual.
Yes, we deliver to all parks that allow inflatables. Please consult the city/park you are having your event at for more details.
Rental process
Yes, a rental deposit is usually required. When reserving online a 10% rental deposit will be required. When reserving over the phone only a credit card number will be required to make a reservation. The remaining balance can be paid with a credit card 24 hours before the delivery date.
We recommend you reserve about 1-2 weeks in advance. Since we have a limited number of certain styles of products it is a good idea to reserve weeks ahead of time to ensure availability. For park orders it is required to reserve at least 3 days before the event date for insurance processing.
Yes, we handle the delivery, setup and pick up for all inflatables. We will coordinate with you for the delivery and pickup times so the products are set up before your event starts and picked up after your event finishes.
If you must cancel your reservation for any reason, we require you give us a 3 day notice before your event day. To view our full cancellation policy please view our Terms and Agreements.
Please refer to our Rain Policy found in our Terms and Agreement.
Yes, the blowers used to pump the inflatables are included in the rental price.
No, if you do not have electrical power available at your setup location than you MUST rent a generator as well. If you do have a portable generator and want to use that instead of renting one, you must contact us to make sure it will have enough power to support the inflatable.
Yes, tipping is greatly appreciated by our drivers. Generally in the U.S. it is customary to tip 10%-15% for services based on the level of service. Party rentals are considered a service since you technically do not purchase anything.
About Our Products
All of our products are fully disinfected and cleaned after every use. We take hygiene very seriously and that is why we fully inflate every product at our warehouse and clean them after they are returned.
For more information on the cleaning and disinfecting process please review: Bounce Castle Fun Cleaning Procedure.
All of our inflatables are fairly new, almost none of our inflatables are more than 3 months old. We always renew our products to make sure they have all of the latest safety features in the industry.
Yes. All of our inflatables have safety rules near the entrance which must be followed by all users. Our inflatables also have all of the latest safety features that are in the industry.
Inflatables are generally good for all ages. Some inflatables are more suited for smaller kids, some more suited for teens or adults. Please refer to each products page or contact us for more detail.
It is rare for a product to malfunction, but if it does happen during your event we recommend you give us a call so we can help access the problem. If it is needed, we will send out a driver or someone from our company to fix the problem or bring a replacement product.