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NOTE:
Inflatables, jumpers, moonwalks, bounce houses, are used interchangeably to describe our products.
CONDITIONS:
Terms and Agreements are between Bounce Castle Fun, LLC, and Customer.
Delivery and Pickup
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Reservation Length
All reservations are for an 9 hour period. Deliveries are made between 8 am and your desired delivery time and pickups are made from your desired pickup time up to 3 hours after. We strive to be on time for all customers, therefore we require a window time of 1-3 hours for Delivery and Pickup. Our drivers make their best effort to accommodate your desired delivery and pickup times, but because of traffic and unexpected events, the times are Not Guaranteed.
Delivery
Delivery times should be arranged about 1-2 hours before the start of your event. The person who made the reservation or who made payment must be present during the time of delivery to sign for the rented products. The customer is required to check the rented unit and all tie downs before the driver leaves because there is No Guarantee that the driver can return before Pickup Time. Due to supply chain shortages and a limited supply of drivers, some orders may be delivered later than anticipated. Please notify us when there is an event start time to help us prioritize delivery routes.
Pickup
Pickups will begin from your requested time, and not before, but can range up to 3 hours after (since drivers have more than one order, they may be delayed). Customers will be responsible for any fees associated with Airbnb, short-term rental properties, custodian overtime fees, staff, or building service personnel costs needed to allow drivers access to rented products.
Setup
Inflatables can be set up on grass, concrete, or asphalt. A $100 cleaning fee applies for each inflatable to be set up on Sand or Dirt. Customer MUST notify Bounce Castle Fun, LLC. during reservation if setup will be on Sand or Dirt. Hills or slight inclines in the setup area should be a maximum of 5 degrees. Gates and walkways have to be a minimum of 3.5 feet wide for all inflatables and 5 feet wide for our 17′ Fun Slide, Despicable Me Combo, and Medieval Bounce Castle.
Steps (or Stairs)
Customer MUST inform Bounce Castle Fun, LLC. of any steps (or stairs) present to the setup area. A maximum of 10 steps allowed for rental of any product, no steps allowed for the 17′ Fun Slide. If steps surpass the maximum allowed there will either be a Delivery Fee applied or a reservation will be canceled and a cancellation fee will be applied.
Water Slides and Slip n Slides
Water products require a regular garden water hose (not provided by Bounce Castle Fun) within range of the setup area. Water Slides DO NOT come with any mats or cushions to be placed under the pool area for when users slide down. If a customer wishes to place mats for extra cushion, they need to provide it during the delivery time to the driver. Water should be turned off when the water product is not being used. Inflatable water slides are not engineered to flow water like waterparks. Water pressure needs to be low to function properly AND prevent flooding in backyards.
Use of water slides; other than the 12-foot, or 15-foot tropical pool splashes into a residential/commercial underground, or above-ground chlorine, or saltwater, pools are not allowed. Improper use may result in additional fees. Bounce Castle Fun, LLC is not liable for damages/injury from improper use of our rented products resulting from customer/guests relocating rental products after the initial install, and/or water damage from water slide drainage/run-off.
NOTE: If the driver is not able to set up the unit because of the customer’s negligence to inform of any steps, suitable surface, or access requirements then Bounce Castle Fun, LLC. will have to cancel the order as “Undeliverable” and a delivery/cancelation fee will be charged.
Site Preparation
The customer must make sure the setup area is ready (i.e. lawns mowed, vehicles/obstacles out of the way, animal feces removed, setup location cleared) before the driver is scheduled to arrive. If the setup area is not ready or accessible when the driver arrives, or if rented products cannot be moved directly to the area (extra handling involved) the customer may be charged an additional delivery fee. If the setup area is not prepared, the driver might be forced to leave and/or reschedule your delivery at a later time, in which case a delivery fee will be applied.
Bounce Castle Fun, LLC. is not responsible for damages, alterations, or cosmetic changes to surface areas caused by our rented products setup for any amount of time. Inflatables may ruin grass or turf. If there is a concern about the setup area being damaged or altered, please choose a cement setup area as a setup location.
Underground Utilities
The customer assumes responsibility for any damage to underground utilities, landscaping, water lines resulting from product setup. Bounce Castle Fun, LLC does not assume responsibility for utilities damaged by installation. Please be ready to inform the driver of the existence of any underground utilities (i.e. sprinkler systems, phone lines, gas lines, septic system, etc.), that may interfere with the ability to stake and/or anchor products. It is recommended you contact SC811 at 8-1-1 or visit sc811.com before our arrival to be informed of any underground utilities in your area. Bounce Castle Fun, LLC. will not be liable for damages to private or city/county property if the customer, or person coordinating on behalf of the customer, does not notify the driver where to or not to anchor the rented products.
Payment
Deposit
A deposit of 25% may be required for all orders.
Credit Card
All major credit cards are accepted and is the preferred payment method. To pay by credit card Bounce Castle Fun, LLC. must have your credit card information on file before the event date, Drivers do not take credit card payments.
Check
On a rare occasion, Bounce Castle Fun, LLC. can accept a check but we must receive customers check at least 3 days before the reservation date. Checks will not be accepted during the delivery time. All returned checks will be charged a $35.00 fee. Exceptions might be given for Business, School, or Church checks during delivery time. A Credit Card or Bank Debit Card may be required to be on file for certain check orders prior to delivery.
Cash
Customers are allowed to pay COD (Cash On Delivery) for the balance due. A 25% deposit must be made at the time of booking by way of a Credit Card or Bank Debit Card on file. If customer cancels their reservation within 72 hours of the reservation date, a cancellation fee may be applied to the deposits for Cash on Delivery (COD) orders.
Tax
Tax is charged based on your delivery location. All applicable state and local taxes will be incurred for all rentals and will be based on the total charge.
Cancellation Policy
If customer decides to cancel their reservation, they must do so at least 72 HOURS (3 days) before their reservation date. If customer cancels their reservation within the 72 hours of the reservation date, a cancellation fee may be applied. If customer cannot get a hold of a Bounce Castle Fun, LLC. representatives or has called after business hours, it is still the customer’s responsibility to leave a message in the company’s messaging system about canceling their reservation.
Exceptions
In case of rain or severe weather conditions (i.e. hale, high winds over 20mph), customer is allowed to cancel during the reservation date with no cancellation fee. If customer cancels the order, it will be canceled for the rest of the day and all payments made will be fully refunded.
Changes to order
If the customer changes their order at the end of their rental period, or at the pickup time/window, to overnight or wants additional day(s), we will charge the customer the initial delivery/service fees and/or additional rental fees, as well as the new delivery/service fees for the extension of the rental period. Rental fees will be applied for when these extensions result in an upcoming customer’s order being canceled/refunded. Please make changes to your order prior to the pickup time/window.
Supervision of Inflatables
Customer is responsible for supervising the safety and conduct of all people using Bounce Castle Fun, LLC. products. There MUST be a responsible and mature adult supervising the operation of the products AT ALL TIMES! Safety of all people using products is the responsibility of the person supervising. All products come with safety rules (usually located on the front of the unit) which need to be read and understood by any and all people supervising. Safety rules can be found on our website.
Participants inside the units SHOULD NOT, AT ANY TIME, be allowed to do anything that is/are prohibited by the safety rules. Blatant disregard for the safety rules may result in physical injuries and/or additional fees; including any food, silly string, or items not allowed. A fee of up to $100.00 may be applied for products returned with any food, silly string, dish soap, or prohibited items found inside. A cleaning fee of up to $100.00 will be applied for “dry slide or dry inflatable” rental products returned wet and/or muddy inside. A $100.00 cleaning/damage fee will be applied to any water slide inflatable submerged or used for sliding into any pool resulting in Chlorine, or saltwater, which will compromise the internal/external stitching. Note: Damage waivers do not cover improper use of rented products.
Release of Liability
Renter agrees to hold FULL responsibility in ensuring safe operation of Bounce Castle Fun, LLC. equipment, to follow any safety rules posted on Product(s) and/or verbally given, and to supervise the Product(s) rented and any and all participants. Renter understands and acknowledges that any activity in connection to Product(s) brings both known and unanticipated risks that could result in property damage, physical or emotional injury, paralysis, death or other damage or injury to participants. Those risks include but are not limited to falling, slipping, crashing and colliding. Renter understands such risks cannot be eliminated without jeopardizing the essential qualities of the activity. Renter agrees to release, forever discharge and hold harmless Bounce Castle Fun, LLC., including its officers, employees, subcontractors and/or agents from any injury, damages or claims that result from Renter negligence including any injuries, claims or damages asserted by Renters guests, invitees or third parties. Renter agrees to report any damage, injury or claim to Bounce Castle Fun, LLC. within five (5) days of the reservation date; failure to do so will result in negligence from Renter and release of any liability or responsibility from Bounce Castle Fun, LLC.. Further, Renter agrees not to hold Bounce Castle Fun, LLC., including its officers, employees, subcontractors and/or agents liable or accountable for any costs arising out of or in connection to attorney’s fees and/or claims brought up in court involving the use of any Product(s). Renter shall indemnify and hold harmless Bounce Castle Fun, LLC., its employees, executives and agents from and against any and all damages, liabilities, claims, costs, expenses, attorney’s fees, etc. incurred by Renter directly or indirectly, in connection with the rental of Product(s) due to negligence of Bounce Castle Fun, LLC..
Dispute Resolution
The parties agree to mediate any dispute or claim arising between them out of this Agreement, or any resulting transaction, before resorting to arbitration. Mediation can be commenced by one party demanding it of the other. Mediation fees, if any, shall be divided equally among the parties. If any party commences an action without first attempting to resolve the matter through mediation, or refuses to mediate within 30 days after a request has been made, then that party shall not be entitled to recover attorney’s fees, even if they would otherwise be available to that party in any such action. Any controversy or claim remaining unresolved after mediation shall be settled by binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. Any party filing a complaint in a court of law which is ruled to be properly venued in arbitration may, at the discretion of the arbitrator, owe the other party for any attorneys fees incurred for moving it properly to arbitration.
